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Watch Cloud Customer Connect Demo Accelerate Automation with Enhanced Business Rules Features May 23 Webinar More information Announcing the launch of SaaS Unlimited for Oracle B2C Service Click here for more information B2C Service Release 24B Details Upcoming webinar, May 29 Details and registration Empower Admins with Element Manager Enhancements Upcoming B2C Service Webinar, May 22 Webinar details and registration Learn More You must be logged in to view this content You must be logged in to view this content Alert: This site will have a scheduled maintenance on Monday May 13 from 4 PM to 6 PM MST (GMT -6). During this timeframe the site may experience intermittent downtime. Please review answer 2543 now and record your local support number in the event that you have an urgent service request during this maintenance window. Our support team will still be available to take phone calls and handle service requests. Start Date: 2024-05-09 02:49 pm MDT End Date: 2024-05-13 06:00 pm MDT See more New Support Answers Trigger Object Event Handlers on Tasks via Enhanced Business Rules Published 02h ago Service Module Modify Configuration Settings and Message Base values during import in Element Manager Published 02h ago Service Module Chats not terminated when end user uses the close button Published 04 days ago Chat Error: ’The ’Microsoft.ACE.OLEDB.12.0’ provider is not registered on the local machine’ when trying to upload an Excel Sheet Published 13 days ago Customizations Changing language for the "Choose File" button Published 13 days ago multiple See more new support answers Featured Videos Time-Saving Tips: When Emails Don’t Create Incidents as Expected Time-Saving Tips: Deferred Execution in Reports Managing the Point of Contact on Service Requests Time-Saving Tips: When Outbound Responses Aren’t Working New Blog Posts New Configuration Assistant features in B2C Service Posted By:Elaine Leffler 3 months ago Introducing SaaS Unlimited for B2C Service Posted By:Elaine Leffler 4 months ago Basic Chat Rule Creation and Troubleshooting with Inspector Window Posted By:Elaine Leffler 5 months ago Best Practices: Using the Browser User Interface Posted By:Elaine Leffler 8 months ago General Guidance issues will be handled on Cloud Customer Connect Posted By:Elaine Leffler 13 months ago See more Support Experience blog posts We want to be sure you’ve reviewed our Terms of Service Agreement. 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